Warranty, Return, Repair, and Refund Policy

Warranty:

• Each product carries a 90 day non-transferable limited warranty from the date you receive your item. Any missing parts, will not reset your warranty period.
• Out of warranty repairs will be a minimum $50.00 labor + any parts costs. You will be charged for any parts and return shipping.
• Warranty does not cover things like water damage or any modifications done to the pcb itself.

• Warranty does not extend to damage or wear caused by normal use, such as scratches on surface of controller/keycaps.
• Modifying the PCB through soldering will void the above warranty.
• Junk Food Custom Arcades LLC is not responsible for shipping charges for repairs.
• Customers under warranty will receive a shipping label within the U.S.
• Customers outside the U.S. will be responsible for shipping charges regardless of warranty status.

Returns and repairs:

• Returns are not accepted on all items, see individual product pages for details.
• If we accept returns on an item, you will have 30 calendar days to return an item from the date you receive it.
• To be eligible for a return, your item must be in the same condition that you received it.
• If returning an item for repair, both in and out of warranty. A ticket must be created in our Discord. Please include authorization code, original order number, discord ticket number, and a full written description of the problem inside the package. Do not include in extras such as cables or bag in the package unless specified to do so. They will not be returned.

Refunds and order cancelations:

• We do not allow for refunds or order cancelations on every product, please see individual product pages for details. Specifically there will be no refunds on Micro Orders or any “pre-order” products.
• Once your item is received, we will inspect it and notify you we have received it. You will be notified of the status of your refund after inspection.
• If your return is approved, we will initiate a refund to your credit card or original method of payment minus shipping costs.
• Refusing to pay customs will not be a valid reason for a refund. Research customs policies in your country before you buy.

Shipping:

• When ordering a product customers are given the option to include “Route Package Protection”. If there are any issues with a lost or stolen package, customers will be directed to file a claim through “Route”.
• Any issues with shipping (i.e. – insufficient address, import fee payments, etc) will not be the responsibility of Junk Food Custom Arcades.
• International orders should always include a phone number and an English address.

Wear and use:

• Products that are damaged during shipment must have a claim filed with the shipper within 48 hours of receipt.
• Any major defects found must be logged within 48 hours of receipt.
• Any other scratches and damages reported are assumed to be from normal use.

We reserve the right to update this policy as needed.