Refund policy

Effective Date: 1/1/2026
Business Name: Junk Food Custom Arcades LLC
Website: junkfoodarcades.com
Contact: junkfoodarcades@gmail.com

Warranty, Return, Repair, and Refund Policy

This Return and Refund Policy explains how Junk Food Custom Arcades LLC handles product warranties, returns, repairs, refunds, cancellations, damaged shipments, custom products, pre-orders, and international orders.

By placing an order with Junk Food Custom Arcades, you agree to this policy and any additional product-specific terms shown on the product page at the time of purchase.

Limited Warranty

Most Junk Food Custom Arcades products include a 90-day limited, non-transferable warranty beginning on the date the product is delivered to you.

This limited warranty covers defects in materials or workmanship under normal use.

The warranty does not cover:

  • Normal wear and tear
  • Scratches, cosmetic marks, worn keycaps, worn surfaces, or other cosmetic changes from use
  • Damage caused by drops, impact, misuse, abuse, liquid exposure, moisture, fire, heat, or improper storage
  • Damage caused by unauthorized repair, modification, soldering, PCB modification, firmware modification, or disassembly beyond ordinary user-serviceable customization
  • Damage caused by third-party parts, third-party cables, third-party boards, adapters, dongles, or accessories
  • Damage caused by improper installation of switches, keycaps, artwork, panels, or accessories
  • Loss, theft, or damage during shipping unless otherwise covered by the shipping carrier or package protection provider
  • Products purchased secondhand or from unauthorized resellers

Missing parts or replacement parts do not restart or extend the warranty period.

Warranty Service

To request warranty service, contact us at junkfoodarcades@gmail.com or through our official support channel and include:

  • Your order number
  • Name and email used for the order
  • Product name
  • A clear description of the issue
  • Photos and/or video showing the issue, if requested
  • Any troubleshooting steps already attempted

We may require troubleshooting before approving a repair, replacement part, exchange, or return.

For approved warranty claims within the United States, we may provide a prepaid shipping label. For customers outside the United States, return shipping costs, import fees, brokerage fees, customs charges, duties, taxes, and related charges are the customer’s responsibility unless required otherwise by law.

Out-of-Warranty Repairs

Out-of-warranty repairs may be available at our discretion.

Out-of-warranty repairs are subject to:

  • A minimum labor fee of $50.00
  • Cost of replacement parts
  • Return shipping charges
  • Any applicable taxes, customs, duties, or import fees

We may decline repair service if a product is too damaged, heavily modified, unsafe to repair, discontinued, or no longer supported.

Return Eligibility

Returns are not accepted on every product. Product-specific return restrictions may appear on individual product pages and are incorporated into this policy.

Where returns are accepted, you have 30 calendar days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it
  • The item must be unused or lightly inspected only
  • The item must include all original accessories, parts, packaging, manuals, inserts, and included items
  • The item must not be damaged, altered, modified, or customized
  • The return must be approved before shipment

Items sent back without prior approval may be refused, returned to sender, or delayed.

Non-Returnable and Non-Refundable Items

The following items are not eligible for return or refund unless required by law or unless we approve an exception in writing:

  • Custom artwork products
  • Products with custom artwork installed
  • Products with custom modifications
  • Made-to-order products
  • Personalized products
  • Limited-run products marked final sale
  • Pre-order products, unless the product page or applicable law states otherwise
  • Digital products, downloads, software, firmware, templates, or electronic files
  • Gift cards
  • Clearance, outlet, scratch-and-dent, refurbished, or final-sale items
  • Items damaged by the customer
  • Items missing parts, packaging, or accessories
  • Items returned after the return window

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved.

If approved, your refund will be issued to the original payment method.

Refunds may exclude:

  • Original shipping charges
  • Return shipping charges
  • Route/package protection charges
  • Customs, duties, taxes, brokerage fees, or import fees
  • Payment processing fees where non-refundable to us
  • Costs for missing parts, damaged packaging, damaged product, or incomplete returns
  • Restocking fees, where disclosed or permitted

Refund timing depends on your payment provider and bank.

Exchanges and Replacements

We may offer a replacement, exchange, repair, store credit, or refund depending on the issue and product availability.

If a replacement product is unavailable, we may offer repair, store credit, or refund at our discretion.

Order Cancellations

We process orders quickly, and cancellation is not guaranteed.

Cancellation requests must be sent as soon as possible to junkfoodarcades@gmail.com.

We may decline cancellation if the order has already been processed, customized, packed, shipped, entered production, or reserved as part of a pre-order or limited-run sale.

Custom, made-to-order, modified, and pre-order items may not be cancelable once production, customization, procurement, or fulfillment preparation has begun.

Damaged, Missing, Lost, or Stolen Packages

Inspect your package immediately upon delivery.

Damage, missing items, major defects, or shipment issues must be reported within 48 hours of delivery.

Please include:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • Photos of the shipping label
  • Description of the issue

If Route Package Protection or another package protection provider was purchased, lost, stolen, or damaged package claims may need to be filed directly with that provider.

If package protection was not purchased, carrier limitations may apply.

We are not responsible for theft after delivery confirmation, incorrect shipping addresses entered by the customer, refused shipments, abandoned packages, unpaid customs charges, or delivery issues outside our control.

International Orders

International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT/GST
  • Brokerage fees
  • Carrier fees
  • Customs clearance
  • Local delivery issues
  • Providing a complete and accurate shipping address in English where required
  • Providing a valid phone number where required

Refusing delivery, refusing to pay customs charges, or failing to complete customs clearance is not a valid reason for refund.

If a package is returned to us because of unpaid customs charges, incorrect address, failed delivery, or refusal, any refund or reshipment will be handled at our discretion and may be reduced by shipping costs, return shipping costs, fees, duties, taxes, and product condition.

How to Start a Return or Repair

Always contact us at our Discord Server

Please do not send any product back until your request is approved.