Shipping policy
Effective Date: 1/1/2026
Business Name: Junk Food Custom Arcades LLC
Website: junkfoodarcades.com
Contact: junkfoodarcades@gmail.com
Shipping Policy
This Shipping Policy explains how Junk Food Custom Arcades LLC processes, ships, and handles delivery of orders.
Processing Times
Processing times vary by product.
In-stock products typically ship within 1–2 business days after the product is completed, packed, and ready to ship.
Some products may require additional processing time, including:
- Custom products
- Modified products
- Products with custom artwork
- Pre-order products
- Backordered products
- Limited-run products
- Products requiring assembly or quality control
- Products involving curing, finishing, polishing, or specialty manufacturing
Some items may take 1–2 weeks or longer depending on product type, order volume, and availability.
Specialty items involving longer production processes may take 4–5 weeks or more where disclosed.
Shipping Estimates
Shipping times shown at checkout are estimates and are not guaranteed.
Delivery may be delayed by:
- Carrier delays
- Weather
- Holidays
- Customs
- Import processing
- Incorrect addresses
- Failed delivery attempts
- High order volume
- Supply chain delays
- Fraud review
- Payment review
- Quality control
- Events outside our control
Tracking
Tracking information will be provided when your order ships.
Tracking may take time to update after the carrier receives the package.
Shipping Address Accuracy
You are responsible for entering a complete and accurate shipping address.
We are not responsible for delays, losses, returns, or additional charges caused by:
- Incorrect address
- Missing apartment/unit number
- Invalid postal code
- Wrong country
- Unavailable recipient
- Refused delivery
- Failed delivery attempts
- Address changes requested after shipment
- Carrier inability to deliver
If an order is returned because of an incorrect or incomplete address, reshipping may require additional payment.
Package Protection
Where available, customers may have the option to purchase Route Package Protection or another package protection service.
If package protection is purchased, claims for lost, stolen, or damaged packages may need to be filed directly through that provider.
If package protection is not purchased, recovery may be limited by the carrier’s policies.
Lost, Stolen, or Damaged Packages
Once a package is marked delivered by the carrier, we are not responsible for theft, porch piracy, building delivery issues, mailroom issues, or packages delivered to the address provided.
Damaged, missing, lost, or stolen package issues must be reported within 48 hours of delivery or expected delivery.
Please include:
- Order number
- Tracking number
- Photos of packaging
- Photos of damage, if applicable
- Description of the issue
We may require you to cooperate with carrier investigations.
Domestic Shipping
Domestic shipping rates and options are shown at checkout.
We may choose the carrier or service level where free shipping, promotional shipping, replacement shipping, or warranty shipping is provided.
International Shipping
International customers are responsible for complying with all import laws and paying all import-related charges.
International customers are responsible for:
- Customs duties
- Import taxes
- VAT/GST
- Brokerage fees
- Carrier fees
- Local delivery fees
- Customs clearance
- Providing an English shipping address where required
- Providing a valid phone number where required
We cannot control or predict customs charges.
Refusing to pay customs charges or failing to complete customs clearance does not qualify you for a refund.
International delivery is subject to carrier, customs, and local postal systems outside our control.
Refused, Returned, or Abandoned Packages
If a package is refused, returned, abandoned, or undeliverable, we may deduct the following from any refund or credit:
- Original shipping cost
- Return shipping cost
- Carrier fees
- Customs charges
- Duties, taxes, or brokerage fees charged to us
- Package protection charges
- Restocking or handling costs
- Costs for damage or missing items
Reshipping may require additional payment.
Split Shipments
We may ship items separately depending on product availability, warehouse location, pre-order timing, or fulfillment needs.
Pre-Orders and Backorders
Pre-order and backorder shipping dates are estimates.
Orders containing pre-order or backorder items may ship together when all items are ready, unless we choose to split the shipment or you place separate orders.
Contact
For shipping questions, contact: